404ops User Feedback

Let your users send comments, questions and bug reports, and give administrators a dashboard to triage, reply to and resolve them. Submitting needs a logged-in user by default. Logged-out visitors can be let in per form or site-wide. Submissions, forms and canned responses are stored in your own database.

Features

• A Form Builder with categories and custom forms, using dropdown, text, textarea, file-upload, NPS, CSAT and thumbs fields. Each form has its own shortcode.
• Form rules that restrict a form by post type, by specific post or page, or by viewer role.
• A Quick Feedback button for logged-in users, in the admin bar or on the page, which can attach the page URL, browser, screen size, timezone and JavaScript console errors.
• Guest submissions, off by default, protected by a honeypot, a minimum time to submit and a per-IP limit.
• Screenshots: logged-in users can attach an image, stored in the Media Library. Guests cannot upload files.
• A submissions dashboard to filter and search, reply with reusable canned responses, set status (New, In Progress, Testing, Resolved, Won't Fix), run bulk actions and export to CSV.
• Email notifications through WordPress's own wp_mail(). Each can be turned off, and a category can name its own recipients.
• Duplicate detection: recent similar reports are scored without AI.
• Escalation rules, SLA tracking and departments for help-desk use.
• Migration from other support plugins.
• Outbound webhooks, off until you configure them, that send signed JSON events to an https endpoint you choose.
• Optional AI features, Draft with AI and Check with AI for duplicates, using your own provider account.
• User Feedback tools for AI agents, through 404ops Agent Gate. Every change an agent proposes still needs approval.

Free version

The free version is available on WordPress.org once it is listed there.