Support

How to reach us

• Use the contact form on 404ops.com/contact.
• Or email [email protected].

What to include

• The plugin name and version, and your WordPress and PHP versions.
• What you expected and what happened, with any error message.
• For a Pro question, the email you bought with or your order number. Please never send your licence key or an AI provider API key in a message.

When to expect a reply

You can send a request at any time. Our goal is an initial human response within 24 hours. That is a goal, not a guarantee or a service-level agreement.

What support covers

Pro customers get technical support during their paid maintenance term. Your maintenance end date is shown in your account. No tier includes bespoke development or a priority-response commitment.

Common things you can do yourself

• Lost your licence key: use the find-my-keys page in your account area.
• Moving to a new site: deactivate the licence on the old site and activate it on the new one. See your account for the sites you have enrolled.
• Cancel renewal or update a card: use the secure billing portal linked from your account.